On Cloud 5 All Black Shoes

How to Order This Product

Step 1: Select Your Preferred Style, Color, and Size
We offer a wide range of options for you to choose from. Feel free to select the design that best suits your preferences. To ensure the perfect fit, please refer to our size chart.

Step 2: Add the Item to Your Cart
Take advantage of our cost-saving offer by purchasing two or more products together. This way, you can enjoy significant reductions in delivery costs.

Step 3: Proceed to the Checkout Page
Provide the necessary order information and complete the payment process.

Step 4: Confirmation Email
Once your order is successfully placed, our system will automatically send you a confirmation email. If you need to make any changes to your order information, please notify us within 24 hours of placing your order.

Step 5: Defective Product or Shipping Issues
In the unlikely event that you receive a defective product due to printing or shipping errors, please reach out to us. We will gladly arrange a free replacement for you.

If you have any further inquiries, our friendly customer support team is here to help! You can chat with us or contact us via [email protected]. Your satisfaction is our utmost priority, and we appreciate your trust in us as you shop. Thank you for choosing Peeluna as your preferred destination!

Our Standard Shipping option offers a delivery time of 12-15 business days and costs $5.99 for domestic shipments of one item. Here's a helpful tip: when purchasing two or more products simultaneously, you can save a considerable amount on shipping fees.

Upon shipment of your order, you will receive an email containing your tracking information. If you haven't received your tracking details within 5-7 days, please don't hesitate to get in touch with us at [email protected]. We proudly ship to over 200 countries, including the United States, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, and many more. You can enjoy our shipping services for all items available in our store.

Order Modifications and Cancellations

If you need to make any changes to your order, we allow modifications within 24 hours of payment. To request changes, kindly contact us via our designated email address at [email protected].

24/7 Customer Support

At Peeluna, we prioritize delivering excellent customer service and ensuring your satisfaction. If you have any inquiries, please feel free to reach out to us via email at [email protected]. We are committed to addressing all of your questions promptly, and you can expect a response from us within 24 hours.

Refund Policy

At Peeluna, we are committed to ensuring your satisfaction with our custom-printed products. While we do not accept returns due to the personalized nature of our items, we do offer refunds or replacements in the following circumstances:

Damaged or Poor Quality Printed Item

If you receive a product that is damaged or of subpar quality, please contact us at [email protected]. Our support team will assist you in arranging a replacement or refund promptly.

Wrong Item

In the event that you receive the wrong design or product type, we sincerely apologize for the error. Please reach out to us via email, and we will work with you to resolve the issue by providing a replacement or refund.

Wrong Size Item

If you receive an item with the incorrect size, please contact us immediately. We will help you arrange a replacement or refund for the item you ordered.

Delivery Delays

For US orders, if your item has not arrived within 30 days, or for international orders, if it has not arrived within 60 days, please notify us by email. Our support team will assist you in resolving the issue and arranging a replacement or refund.

To initiate the refund or replacement process, please contact us at [email protected]. Please note that in the case of a replacement, the processing time will be similar to normal orders, with 3 business days for processing and 10-20 days for delivery.

Return Policy

There are certain situations where you cannot return an item or cancel your order. Please take note of the following:

Wrong Size, Color, or Type of T-shirt

We cannot accept returns or cancellations if you have chosen the wrong size, color, or type of t-shirt.

Order Cancellation

If your order was placed more than 12 hours ago, it cannot be canceled. However, we encourage you to email us, and if your order is still in the processing stage, we will do our best to accommodate your cancellation request. We apologize for any inconvenience this may cause and appreciate your understanding.

Image Quality

Please be aware that we consider the image quality on the t-shirt to be good. Therefore, image-related issues cannot be accepted as a reason for return.

Note: Peeluna operates as a print-on-demand company, and our process involves several steps:

1. Customer places an order.
2. We process the order and proceed with printing (2-3 business days).
3. Goods are packed and delivered to the customer via UPS, USPS, DHL, or other delivery services (4-7 business days).

If your order has already exceeded the 12-hour cancellation window, we are unable to cancel it as the item would have already been produced. However, please contact us via email, and if your order is still in the processing stage, we will assist you accordingly. We apologize for any inconvenience this may cause and appreciate your understanding. Our goal is to provide you with the best products at affordable prices, delivered in the shortest possible time. We value your support and understanding.

Thank you for choosing Peeluna!